Refund & Returns Policy

Thank you for reaching out to the Return and Refund Policy at Afroemporium. We are committed to making your shopping experience enjoyable, and our goal is your complete satisfaction with your purchase. Please take a moment to carefully review our Return and Refund Policy.

Return Process

If you find the received item defective or different from what ordered, we will accept the return of that item within 6 days of receiving the delivery.

 

To return a product:

 

  • Contact us at emmivansbiz@gmail.com and Request a return label
  • We will guide you through the after-sale return process to ensure validity.
  • Pack the item securely, and include the delivery note.
  • We will coordinate the return process.
  • Send the item to the same address it was sent from.
  • The received returns will undergo a quality check process.
  • If the return is valid, a refund will be initiated accordingly.
  • You’ll receive an email entailing the acceptance of the returned items and the refund process.

Eligibility Criteria for Returns:

1. Defective Items:

Return is acceptable if the item is damaged upon delivery or does not meet the manufacturer's specifications.

2. Wrong Items:

You are eligible for a return if you received an item different from your order.

 

To qualify for a return, ensure the item is unused, with attached tags, in its original packaging, and in the same condition as received. Include the original receipt or proof of purchase with your return.

Non-Returnable Items:

Please be aware that certain items are non-returnable. These include

  • Food items
  • Final sale merchandise
  • Tampered Items 
  • Items with signs of usage 
  • Damaged items (damaged after delivery)
  • Items with tags detached
  • Items with no original receipt or proof of payment
  • We do not accept returns if the client simply dislikes the product (e.g., color, material, style). You are advised to carefully review the full description of items before placing an order to ensure it meets your expectations.

Refunds:

After receiving and examining the returned item in accordance with our return acceptance criteria, we will inform you of the status of your refund. If your return meets the criteria and is approved, we will proceed to initiate a refund to your original method of payment, with a restocking fee deducted.

Restocking Fee:

Please note that a restocking fee of flat _____ will be applied to cover the costs associated with processing and restocking returned items. This fee will be deducted from the total refund amount.

 

We appreciate your understanding in this matter, as it allows us to continue providing quality products and services. If you have any questions regarding the restocking fee or the refund process, please don't hesitate to contact us.

Return Shipping:

Customers are responsible for the cost of return shipping (restocking fee) which is ___ unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance to ensure that we receive your return.

Refund Processing Time:

The processing time for refunds may differ depending on your payment method and financial institution. Kindly allocate ample time for the refund to undergo processing and appear in your account

Cancellations:

Consider purchase decisions carefully. If you need to cancel an order, contact us promptly. Once processed and shipped, cancellations may not be feasible. Thoughtful buying choices minimize inconvenience. For assistance, reach out to our customer service through our Contact Us page.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at emmivansbiz@gmail.com.

Policy Updates and Reservation of Rights:

Afroemporium reserves the right to make necessary policy adjustments, reflecting our commitment to maintaining a positive and inclusive shopping experience. This includes the ability to modify policies without prior notice. 

 

Furthermore, this prerogative allows us to refuse product sales, returns, and refund services to individuals engaging in discriminatory behavior, such as homophobia, rudeness, racism, or any form of unacceptable conduct during interactions.

 

Our unwavering commitment to fostering a welcoming and respectful community is of utmost importance. When you choose to shop with Afroemporium, you are supporting a brand that values diversity, inclusion, and positive engagement.

 

Thank you for being a valued member of the Afroemporium community. Your trust in our products and services is greatly appreciated.